edna.ioIndustry leading digital communication solutions | edna

Get FREE WhatsApp Widget ✕ Products Outreach Unified Cloud Messaging Manage omnichannel messaging campaigns Engagement Chat Center Enable customer service agents to manage multichannel communication Intelligent Virtual Agent Use software that can automate conversations with customers Chat SDK Leverage web and in-app chat modules/widgets Channels API WhatsApp Business Platform Leverage WhatsApp to meet customers on their preferred channel Viber for Business Use Viber’s two-way rich messaging capabilities to power customer conversations Apple Messages for Business Elevate customer support for all Apple users Push Messaging Boost app engagement with timely, personalized messages that drive customers to take desired actions SMS Send time-sensitive messages on a channel that all mobile devices support Guides WhatsApp Business API – A Quick Guide Viber Business Messages – All You Need to Know STREAM CX Beats Watch Past Episodes Solutions Retail & E-commerce Grow your retail brand with personalized messaging solutions Education Increase enrollments and reduce churn FMCG Stand out with digital promotions, automated order tracking, 24×7 customer support Real Estate Promote listings of properties digitally, answer queries, and boost sales Healthcare Redefine healthcare delivery for patients and providers Automotive Improve conversions of your auto business with digital platforms Banking Serve a wide variety of use cases for banking and insurance customers HORECA Increase customer loyalty through online bookings, exclusive discounts, timely alerts Guides WhatsApp Business API – A Quick Guide Viber Business Messages – All You Need to Know Partners Resources Resources White Papers Read our insightful white papers for in-depth analyses of diverse topics related to digital communications Articles Get the lowdown on a variety of hot-button topics on CX Case Studies Find out how our customers are benefitting from our market-leading digital communication solutions Documentation Find detailed descriptions of our products Featured reads How to Make Loyalty Programs Successful in the Digital Age How to Avoid Getting Your WhatsApp Business Account Banned Why Improving Agent Experience is Critical to Enhancing Customer Experience Latest Success Stories edna’s WhatsApp Business API Solution Helps Major Furniture Retailer Boost Sales on Its Website Stream CX Beats Watch Past Episodes Company Contact Us English Indonesia Português Español English Indonesia Português Español Contact Us Power Up Your Customer Care With edna’s Industry-Leading Omnichannel Solutions Outperform peers and create a world-class CX by reaching out to customers across multiple digital channels. Build lifelong customer relationships by enabling two-way communication, providing 24×7 customer support, and running targeted campaigns that your customers will actually value. Inquire now WhatsApp Business Platform Apple Messages for Business Viber for Business PUSH Messages Web and Mobile In-App Live Chat SMS Notifications & Scenarios Contact Center Verifications How edna Helps Engage Share relevant promotional messages, updates, and reminders with customers. Offer exclusive discounts and personalized offers. Provide live chat support to help them avail of products or services. Convert Convert curious visitors to paying customers – complete signing up, document uploads, user authentication, payments, and more over messenger. Gain their trust by managing consent and permissions. Nurture Create lasting relationships by offering multi-channel support to your customers across their journey. Address their pain points quickly and cost-effectively. Woo back customers likely to stray with last-minute reminders. Get the edna Advantage Today Seamless Integration With Legacy Systems Data silos result in a poor CX, so all of our solutions including the edna platform and Chat Center have been designed to integrate easily with your organization’s legacy systems like the CRM and ERP. That way, your support agents have quick access to all customer information and can resolve issues fast. Open APIs Our open APIs ensure that clients like you can use our product even without needing to use the edna interface. Using our open API you can receive statuses of sent messages and incoming messages from clients, register and receive templates from the platform, and upload the audience into the system. Deployment Type Our solutions can be supported on cloud, on-premise, and hybrid modes – so you can pick the option that best fits your needs. Data Security Your customers’ data is sacrosanct and needs to be protected at all costs. So we’ve designed highly secure solutions that are hacker-proof and guaranteed to keep your data safe and secure. Want to supercharge your customer engagement using our Chat Center? Contact Us BFSI Meet your banking customers’ needs digitally – be it by offering 24X7 customer support via bots, sharing transaction alerts, welcome messages, offering credit cards, and a lot more. Enable customers to upload key documents on trusted messenger platforms. FMCG Engage directly with your end-consumers over multiple digital communication channels. Make it easy for them to track their orders online, send promo codes, special offers, and more. Retail Make the most of the e-commerce boom by using our digital communication platforms to send out personalized product recommendations, offer exclusive deals, run loyalty programs, share back-in-stock alerts, send transaction-related alerts, offer always-on customer support, and more. HoReCa Boost profitability of your hotel and restaurant business by enabling online ordering, sharing personalized menus, automating hotel and restaurant bookings, offering hot deals, and more. Education Make your students’ lives easier by digitalizing all academics-related communications including announcing important dates, sharing course eligibility criteria and course modules, offering online student counselling, sending fee payment reminders, and more. Reduce admin staff burden through automation and increase enrollments by improving student convenience. Healthcare Transform your healthcare delivery by deploying messaging platforms to help customers book or reschedule appointments, share lab reports, order medicines, and more. Auto Cater to your auto customers digitally by sharing targeted campaigns about new model launches, helping them book test drives and servicing slots virtually, offering them pre-and post-sales support, suggesting financing options, sending servicing reminders. Increase promotions effectiveness and see a boost in your car sales inquiries. Real Estate Showcase properties for sales and rentals virtually, send periodic updates about the status of a property, share info on loan eligibility, enable customers to reach out with queries, help them book appointments for home tours, send reminders for upcoming appointments. 18 Years in business 2500+ Satisfied customers 4B+ Messages per month 250 Skilled employees Head of Product Development Alfa-Bank We’ve been working with edna since 2008. For Alfa-Bank, edna has become a reliable partner in the field of digital communications. With the help of edna solutions, we provide high-quality mobile information services, which is extremely important in the banking industry. Among the strengths of the company is the industry expertise, professional team, and breadth of business process automation solutions. Head of Internet Advertising Tanuki edna has proved to be a one-stop-shop for our digital communication challenges. We are already using edna’s chat center, WhatsApp Business, and Apple Business Chat. Thanks to its advanced solutions, our customer service quality and pace of query resolutions has increased multifold. Manager — Automation Department Qiwi Bank We wanted to expand our communication channels to more than just web live chat. With edna, now we also have live chat in our mobile app managed through a single platform. Also,...